knowledge base
To setup and configure an email account on an Android mobile device, simply follow the steps below:
- Access the Settings area of your device
- Scroll down and select Accounts
- Click Add account
- Select Email
- Enter email address eg. me@mydomain.co.nz
- Enter Password (the password you used when you setup you email account).
- Select MANUAL SETUP
- Select POP3 ACCOUNT or IMAP ACCOUNT . We recommend POP3.
Incoming server settings:
- In the Email address field, enter the email address you want to sync to your Android device, eg. me@mydomain.co.nz
- User name: enter the email address you want to sync to your Android device, eg. me@mydomain.co.nz
- Password: enter the password you used when you setup you email account
- POP3 / IMAP server: mydomain.co.nz (please replace mydomain.co.nz with your real domain name)
- Security type: SSL/TLS
- Port: 993 (will automatically be populated)
- IMAP path prefix: Optional (you can leave this blank)
Outgoing server settings:
- SMTP server: mydomain.co.nz (please replace mydomain.co.nz with your real domain name)
- Security type: SSL/TLS
- Port: 465 (will automatically be populated), port 587 may also be used if 465 does not work
- Ensure Authentication required before sending box is selected
- User name: enter the email address you want to sync to your Android device, eg. me@mydomain.co.nz
- Password: enter the password you used when you setup you email account
- Click SIGN IN
- If an error message is displayed then username or password or server settings need to be double checked and corrected
NB: It is very important to note that you MUST insert your email address in full and you will be prompted to do this twice as well as insert your password twice during the entire process.
To configure email on an iphone device, simply follow the directions below:
- Access the Settings area of your device
- Scroll down and select Mail, Contacts, Calendars
- Click Add account
- Select Other
- Select Add Mail Account
- In the Address field, enter the email address you want to sync to your iphone device
- In the Password field enter the password you used when you setup you email account
- A Description will automatically appear, you can change it if you like
- Click Next to set up the account automatically
- For type of account, select POP3
Incoming Mail Server settings:
- Host Name: enter yourdomainname.co.nz (replace yourdomainname.co.nz with your real domain name)
- User name: enter the email address you want to check from your iPhone device
- Password: enter the password you used when you setup you email account
Outgoing Mail Server settings:
- Host Name: enter yourdomainname.co.nz (replace yourdomainname.co.nz with your real domain name)
- User name: enter the email address you want to check from your iPhone device
- Password: enter the password you used when you setup you email account
- Click Next
- Click Save
- Congratulations your email account has been setup
POP3
POP (or POP3) stands for Post Office Protocol. This mail delivery protocol was the standard for a number of years, particularly when server-side storage space came at a premium.
Most distinctively, a client using POP to check email will retrieve all of the messages from the server and store them on the local computer before opening or reading any of them. This choice is handy when you have an email storage quota on your mail server, or you prefer to retain all of your messages locally on your PC/device so that they can be accessed offline.
Once downloaded, you can read messages retrieved with POP anytime without reconnecting to the Internet. You can only access previously read messages from the PC/device you downloaded them on. In a multiple PC/device environment, this can be a problem.
IMAP
IMAP stands for Internet Mail Access Protocol. The most distinctive feature of IMAP is that your mail messages remain on the server, instead of being downloaded to your PC/device. This is advantageous if you access your mail from multiple PC’s/devices, or if you expect to need access to your mail from any computer on the world-wide-web (webmail).
Checking your mail with a client or web-based environment using this protocol will allow you retain your emails in a universally accessible place for access whenever and wherever you need them. IMAP supports the use of folders for mail organization, but instead of organizing the emails on your local computer, the folders are kept on the server as well. Another advantage to IMAP is quicker access to mail.
One drawback to using IMAP and saving emails on the server is that you will be restricted by your accounts email quota (64MB for PILOT, 512MB for STARTER CLOUD and 1024MB for BUSINESS and BUSINESS CLOUD plans) . Once you have stored enough emails to fill your quota, emails will be returned to the sender
Please Note: You may have a maximum of 20 IMAP connections to the server at one time.
Often ISPs block SMTP port 25, we have opened port 465 and 587 to circumvent this issue.
If your email client is unable to connect then change port 25 to port 465 or 587 as shown below:
SSL Settings*Username: hello@mydomain.co.nz* Password: enter the password you used when you setup you email account Incoming Server: mydomain.co.nz - IMAP Port: 993
- POP3 Port: 995
Outgoing Server: mydomain.co.nz - SMTP Port: 465 (587)
Authentication is required for IMAP, POP3, and SMTP.* Replace hello@mydomain.co.nz with the email account you have created and don’t forget to tick the SSL box
Your Gmail account can be used to send and receive emails from email addresses that you have set up on your hosting plan. This is achieved by completing a single step:
- Setting up your business email address as a POP3 and SMTP account in your Gmail account
Setting up your domains email address as a POP3 and SMTP account in your Gmail account- Login to your Gmail account
- Select the ‘gear’ on the top right-hand side and select ‘Settings‘
- Select the ‘Accounts and Import‘ tab
- Select ‘Add an email account‘
- Enter your domains business email address and click ‘Next>>‘
- Tick ‘Import email from my other account (POP3)‘ and click ‘Next>>‘
- Enter your POP3 Server settings in the areas provided (POP Server = yourdomainname.co.nz; Port = 995)
- Remember your username in ‘Username‘ is your entire email address, eg. info@yourdomain.co.nz
- REMEMBER to tick ‘Always use a secure connection (SSL) when retrieving mail‘ so ensure secure email encryption
- Tick ‘Label incoming messages‘
- Click ‘Add Account‘
- Tick ‘Yes, I want to be able to be able to send mail as info@yourdomain.co.nz‘
- Click ‘Next>>‘
- Add a name that you would like to appear in your emails
- Tick ‘Treat as an alias‘
- Click ‘Next Step>>‘
- SMTP Server = yourdomain.co.nz; Port = 587
- ‘Username‘ is your entire email address, eg. info@yourdomain.co.nz
- Enter your email password
- Tick ‘Secured connection using TLS (recommended)‘
- Click ‘ Add Account
- Google will now send you an email with the verification code to the Gmail email address under which you are creating this account. Click on the link in the email or enter the code in the box provided
- Click ‘Verify‘
- Next under the ‘Accounts and Import‘ tab tick ‘Reply from the same address to which the message was sent‘
- Also next to Send Mail as: select ‘Make default‘ next to info@yourdomain.co.nz
You can access your email using one of the following methods: - Webmail– The path to use, once your domain name is pointing to our servers and an email account has been created, is: https://yourdomain.co.nz/webmail. The username is the email address you are trying to access and the password is the password you used when you created your email account. If your A Records point to another IP address other than our servers IP addresses then you must access your webmail at http://mail.yourdomain.co.nz/webmail.For example: If you’ve set up “admin” as an email account on “yourdomain.co.nz” then the username is admin@yourdomain.co.nz, and whatever password you’ve set up. Please do not use your cPanel or Client Area username and password to log into webmail, it will not work.
- Email Client – Outlook, Thunderbird or iPhone/Android phone. You must create an email account and use the correct username, password and server settings.
- Access Roundcube Webmail: Open your web browser and navigate to the URL of your Roundcube webmail login page. This URL is usually provided by your email service provider. It’s commonly something like webmail.yourdomain.com or similar.
- Log in to Roundcube: Enter your email address and current password to log in to your Roundcube webmail account.
- Access Settings or Preferences: Once logged in, look for a settings or preferences option. This is usually represented by a gear icon or something similar. Click on it to access your account settings.
- Change Password: Within the settings or preferences menu, look for an option related to changing your password. This may be under a tab labeled “Security,” “Account,” or similar. Click on it to proceed.
- Enter New Password: You will typically be prompted to enter your current password and then your new password. Follow the instructions provided on the screen to set a new password for your Roundcube account.
- Save Changes: After entering your new password, make sure to save the changes. This is usually done by clicking on a “Save” or “Apply” button within the settings interface.
- Logout and Test: Once you’ve changed your password, log out of Roundcube and then log back in using your new password to ensure it’s working properly.
When sending an email from your iPhone running iOS8, or an earlier iOS version, and you get an error message “A copy has been placed in your outbox. The recipient was rejected by the server because it does not allow relaying” there is a very good chance you need to check your outgoing mail server settings. Here’s how:
1. Go to Settings -> Mail, Contacts, Calendar and tap on your email account.
2. Tap on “Account,” then go down to the “Outgoing Mail Server” section and tap on “SMTP.”
3. Tap on your Primary Server
4. Even though it says “Optional,” fill out both user name and password under Outgoing Mail Server.
5. Tap “Done” in the top right to save your changes.
Use the IMAP/POP3 settings below to setup your email clients:
Username: example@yourdomain.co.nz Password: Use the email account’s password. Incoming Server:
yourdomain.co.nz (or try mail.yourdomain.co.nz)- IMAP Port: 993
- POP3 Port: 995
Outgoing Server:
yourdomain.co.nz (or try mail.yourdomain.co.nz)- SMTP Port: 465 or 587
Authentication is required for IMAP, POP3, and SMTP.
Note: Do not forget to select SSL for port 465 and TLS for port 587
Website
- Open the Page for Editing:
- Navigate to the page you want to edit in your WordPress dashboard.
- Click on the “Edit with Elementor” button.
- Using Elementor Editor:
- Once inside the Elementor editor, you’ll see a live preview of your page on the right and a panel on the left with widgets and settings.
- To add elements, drag and drop widgets from the left panel onto your page.
- Editing Text:
- Click on any text on your page to edit it directly.
- You can use the left panel to change text settings like font, size, color, and more.
- Editing Images:
- Click on an image to select it.
- Use the left panel to change image settings, such as size, alignment, and link.
- Adding New Sections/Blocks:
- Use the “+” button in the Elementor editor to add new sections or blocks to your page.
- Choose a structure for your new section and start adding content.
- Saving Your Changes:
- Click the “Update” button to save your changes to the page.
- If you are creating a new page, make sure to publish it.
- Preview and Publish:
- You can preview your changes by clicking the eye icon at the bottom of the editor.
- Once you’re satisfied with your edits, click “Publish” to make your changes live.
- Undo/Redo:
- Elementor has an undo and redo feature, allowing you to revert or redo changes easily. Use the arrows at the bottom of the panel for this.
- Exit Elementor Editor:
- After making changes, you can exit the Elementor editor by clicking the “Exit to Dashboard” button.
Login to Your WordPress Dashboard:
- Navigate to your WordPress website and log in with your credentials.
Go to the “Posts” Section:
- In the WordPress dashboard, find the “Posts” tab on the left-hand menu and click on it.
Click on “Add New”:
- Once in the “Posts” section, click on the “Add New” button at the top of the page.
Enter Post Title:
- You’ll see a space to enter your post title at the top. Click on the area that says “Enter title here” and type in your post title.
Add Content to Your Post:
- Below the title, there’s a larger text area where you can add the content of your post. You can use the visual editor for a WYSIWYG (What You See Is What You Get) experience or switch to the “Text” tab to work with HTML directly.
Formatting Your Text:
- Use the formatting toolbar to style your text, add links, lists, and more. The toolbar is similar to word processing software.
Add Categories and Tags (Optional):
- On the right side of the post editor, you’ll find the “Categories” and “Tags” sections. You can add relevant categories and tags to organize your content.
Set Featured Image (Optional):
- Below the post editor, you’ll find the “Featured Image” box. Click on “Set featured image” to upload an image that represents your post. This image is often displayed on the blog index or in social media previews.
Save Draft or Publish:
- Before publishing, you can save your post as a draft to continue working on it later. When you’re ready to make your post live, click the “Publish” button.
Preview Your Post:
- After publishing, you can click on the “View Post” link to preview how your post looks on the live site.
Editing Published Posts:
- If you need to edit a post after publishing, you can go back to the “Posts” section, find your post, and click on “Edit.”
- Go to Your WordPress Post/Page:
- In the WordPress editor, create a new post or edit an existing one.
- Add a New Block:
- Click the “+” button to add a new block.
- Choose the Image Block:
- Search for the “Image” block and select it.
- Upload or Choose an Image:
- Either upload a new image or choose an existing one from your media library.
- Adjust Image Settings:
- In the block settings, you can align the image, add a caption, and set other display options.
- Preview or Publish:
- Preview your post/page to ensure the image appears as expected. If satisfied, publish or update your content.
Tips:
- Always use high-quality images to enhance the visual appeal of your content.
- Optimize images for web to ensure faster loading times.
- Provide alternative text (Alt text) for accessibility and SEO purposes.
- Edit Your Page:
- Log in to your WordPress dashboard.
- Navigate to the page you want to edit and click on the “Edit with Elementor” button.
- Choose a Section:
- Identify the section or column where you want to add the image. If needed, use the “+” button to add a new section.
- Add an Image Widget:
- In the Elementor editor, look for the “Image” widget in the left panel. You can find it under the “Basic” or “Widgets” section.
- Drag and Drop the Image Widget:
- Drag the Image widget to the desired section or column on your page.
- Upload or Choose an Image:
- Once the Image widget is added, you’ll see an option to upload or choose an image. Click on the “Choose Image” or “Upload” button.
- Select or Upload an Image:
- If you’re uploading a new image, select it from your computer and click “Insert Media.” If you already have images in your media library, you can choose from there.
- Image Settings:
- After selecting or uploading the image, you can configure various settings such as image size, alignment, link, and more. Adjust these settings based on your preferences.
- Style Settings (Optional):
- Depending on your needs, you might want to explore the style settings to customize the appearance of the image further. This can include adjusting borders, box-shadow, and other styling options.
- Save and Update:
- Once you have configured the image widget to your liking, click the “Update” button to save your changes.
- Preview and Publish:
- Preview your page to see how the image looks in context. If you’re satisfied, click “Publish” to make your changes live.
Login to Your WordPress Dashboard:
- Navigate to your WordPress website and log in with your credentials.
Go to the “Posts” Section:
- In the WordPress dashboard, find the “Posts” tab on the left-hand menu and click on it.
Edit or Create a Post:
- Choose the post you want to edit, or click “Add New” to create a new post.
Locate the Categories Section:
- On the right side of the post editor, you will see a “Categories” box.
Add a New Category:
- If the category you want to assign already exists, you can select it from the list of existing categories by checking the box next to it.
- To add a new category, click the “+ Add New Category” link.
- Enter the name of your new category in the field that appears.
Assign the Category:
- After adding or selecting the category, click the “Add New Category” button.
Save or Update the Post:
- If you are creating a new post, you can save it as a draft or publish it.
- If you are editing an existing post, click the “Update” button to save your changes.