The step before your receptionist.
The patients you never hear about, the ones who search, hesitate, and go elsewhere, start walking in instead. Everything they see before your front desk, taken care of.
Your patient meets you online before they meet anyone.
A patient meets your receptionist, then your nurse, then your doctor. Long before any of that, they meet you online, and that first meeting decides whether they walk in at all. They check whether they can find you, what your reviews say, and whether your details are current.
They search and find nothing
No listing, no hours, no answer, so they give up and look elsewhere. You never knew they were looking.
They read your reviews
A handful sitting unanswered reads as a practice that stopped caring, whatever the care is actually like.
The site is up, but a year behind
Most practice sites are live, not current. A flu campaign from last season, a doctor who left, fees from two years ago. Patients trust what they see, so stale pages quietly cost you enrolments.
None of these are clinical problems. All of them cost you enrolments. Getting you found is a build you do in weeks. Keeping the site current with promos, events, fees and new staff is the part that never stops, and the part a monthly plan pays for.
Get found, get trusted, get chosen.
They land on you, not the practice down the road
A patient searching for a doctor nearby reaches you first. The Google listing, local search and ads sit behind it.
Answered at any hour, without ringing reception
Patients get hours, fees and answers at 11pm and start enrolling online, so reception fields fewer repeat calls and picks up warm sign-ups instead.
One joined-up place, search to waiting room
Patients leave with printed material that matches what they saw online. Posters, enrolment packs, flyers and seasonal campaigns.
Not social media. Daily posting needs a voice and photos from inside your practice, so it belongs with your team, not with me. I will set you up to run it well rather than run it badly for you.
If I stop tomorrow, you lose nothing.
You have probably had a web person disappear before. Here is why this one is different.
You own the accounts
Domain, hosting and every login stay in your name, in your own password vault. I have access, not custody, and hand it all back on request.
No locked platform
Standard WordPress, nothing bespoke tied to me. Any developer in Auckland picks up where I left off.
Written down
Every system, every account and every renewal date in one document you hold, reviewed each year.
The same work, hired out, is four people.
Four invoices, four people to brief, and nobody who sees the whole picture. Or one part time hire near $41,000 in year one who covers one of these well and learns the rest on your time. One person who sees search, site, ads and print as one system pulls them all in the same direction, with thirty days notice if your funding changes.
What I do not touch.
Practices ask about this first, so here it is plainly.
No clinical advice
The website answers public questions only. Hours, fees, services, location, enrolment. Anything about symptoms directs the patient to call your team, or 111 in an emergency.
No patient records
I do not connect to Indici, Medtech or any practice management system, and I do not book into your schedule. The online form starts enrolment and passes details to your team, nothing more.
No patient data stored
Health information stays inside your systems, never mine. You get a written list of every third party service involved before anything goes live.
Three ways to work together.
Same person behind all three. You move up when you want more, not because you have to.
Front Door
For a practice whose site is fine and just needs looking after.
- Your site stays live, secure and current, with no upkeep on your plate
- No review sits unanswered long enough to cost you a patient
- Common questions answered at any hour, so fewer reach reception
- A one page report each month, so you see what is working
- Changes made within a week
- Print on request, quoted per job
Front Door Plus
For a practice that wants new patients finding and enrolling.
- Everything in Front Door
- New patients find and enrol through ads you never have to run yourself
- Patients enrol and respond through forms on your site, reported to you monthly
- Each month you see what patients actually asked the site assistant
- Two design pieces a month keep your seasonal health push visible
- Changes made within two days
Front Door Complete
For a larger practice, or two sites, that wants the lot handled.
- Everything in Front Door Plus
- Nothing on your walls goes stale, print refreshed as needed
- Your team sends patient email and SMS in minutes from ready templates
- A second site or brand covered under the one contract
- A monthly catch up, and same or next day on anything urgent
Prices are a starting point. Your proposal comes with your numbers on it, not these ones. Twelve months minimum so the work has time to pay for itself, then rolling with thirty days notice either way. I manage your Google Ads. The ad spend itself sits on your own Google account, so you set the budget and never pay it through me.